The following is excerpted from an article in Think Advisor Magazine by Alicia Munnell of Simply Money:

The 401(k) is America’s most common retirement plan and is also its most misused plan.  The 401(k) is a ‘failed experiment’ in retirement planning and there’s plenty of blame to go around. Let’s declare 2015 the year we officially recognize 401(k) plans as a failed experiment in retirement planning. And let’s give some credit for that to plaintiffs’ attorneys, the Supreme Court and the Department of Labor.

To be fair, lots of credit also goes to the CFOs and HR professionals who cut costs on 401(k) plans to bare bones and failed to educate employees about how to use their investment options. Let’s not forget the fund companies that enjoyed years of large fees without scrutiny, or third-party administrators who used higher internal expenses to rebate the company’s costs back to the employer. Financial advisors who pocketed 12b-1 fees and other forms of trailing commissions can’t be completely overlooked, either.

Imagine how recent lawsuits would have gone if the 401(k)s had done a good job. What if the plaintiffs had sued about plan expenses and the companies’ response had been “We use those fees to cover advice services to all plan participants, with advisors who come on-site once a week”? I did this in the early 2000s for a $100 million plan. We gave the company relief from fiduciary responsibility. We were on-site, did financial plans, asset allocation, explained rebalancing—at no additional cost to the plan participants. We were paid with 12b-1 fees, which we split with Putnam, the plan provider—we took 12.5 basis points and didn’t feel underpaid.

So what’s the problem? Maybe it isn’t the fees workers pay but that they don’t get the service they deserve.
The 401(k) has become a feeding trough for financial institutions and service providers that routinely rip off participants. Why? Not because of the fees, but because participants don’t know how to use them—and no one is willing to take responsibility for guidance.

Just this year we have the following facts to ponder:

•  • Participants left $24 billion in company matching funds unused because they didn’t save enough to claim the full match.
  • In 2014, only 10.5% of plan participants changed the asset allocation of their account balances, and just 6.6% changed the asset allocation of their contributions.
  • Approximately 21% of savers who can borrow from their 401(k) plan have outstanding loans—so they’re using their retirement funds as a piggy bank.
  • Roughly two-thirds of investors think they pay no fees for their investments, or have no idea how or how much they pay.
  • At the same time, 53% of households are at risk of being unable to maintain their standard of living in retirement.

What if participants in large plans are paying too little to have their assets managed and, therefore, are not getting the help they need? If you doubt this, just grab a copy of the yearly report from AON Hewitt—or any retirement plan consultant—about participant behavior in the plans they administer. This is not a survey; it’s a report on the millions of accounts AON Hewitt administers and what their owners do or don’t do with their funds when they get no real input or advice.

It’s not a pretty picture. Inertia rules. Did none of these employees have any reason to change their investment choices? Did none of them get a few years closer to retirement? Get divorced? Have children? Did the allocation they picked five years ago not need rebalancing after the supersonic run-up in large U.S. stocks?

More troubling, AON’s clients—the plan participants surveyed for the report—make up approximately half of the Fortune 250. Assume for a minute these companies have their pick of the smartest people around, and pay better compensation and benefits than many other firms. If these workers can’t get investing right, what does that say for the rest of us?
Where did companies go wrong? Ironically, it started with fiduciary concerns about their liability for investment returns if they, the employers, invested on the employees’ behalf.

To solve the problem of liability, companies chose to give their employees self-direction, rather than take responsibility for performance. They had a choice and took the easy one. It seemed like a simple enough strategy for getting the employer off the fiduciary hook, but it was a mistake as far as the workers’ financial well-being was concerned. For every worker who succeeded with a 401(k), there were scores who never signed up, never invested beyond the default or, worse still, bought high and sold low in a panic. If the employees had gotten help, guidance, direction—would they have brought these lawsuits?

That brings fees back into focus. If you pay a fund company very little, that’s what you’ll get from them in service. These are organizations set up to manage money, not educate Americans about financial planning. But if the fees were well-spent, employees would benefit.

No one has been putting the plan participant—the worker, the consumer—first; not the plan sponsors, the plan providers, the asset managers nor the government. The Department of Labor has been trying for a few years to figure out how to have a fiduciary standard that could be functional at the worksite.

It’s time to call it like it is and redo the 401(k). That’s going to require more time and expense on everybody’s part, but this is a case where you get what you pay for—or at least you should.

401(k) participants deserve a real plan. I personally would recommend charging everyone a fee that came out of plan assets and covered a basic level of advice for every participant. Participants should then be able to choose from a fee-for-service menu that could include more frequent financial planning, advice on assets held outside the plan, asset allocation, rebalancing, etc. The extra fees would be deducted from their 401(k) balance. The cost of these services, given the scale of most investment firms, would be modest compared to what they might cost an individual investor, owing simply to scale.

A plan that used a robo-advisor could set fees at a very low level, probably around 20 basis points. A hybrid version would couple a robo-advisor with human beings at the local level and cost more.

These options all have one goal: get participants’ investment behavior to match their investment goals. That will translate into growing account balances and shrinking lawsuits. And yes, whoever provides the service would be held accountable for the job they do. Isn’t that how it should be?